You can contact Solis Trends Customer Support through the Help & Support section on the platform or via the official customer care contact details provided on the website.

If you have received a delivery confirmation SMS or email but have not received your order, please report the issue to Customer Support within 48 hours of receiving the confirmation.

Once your order is shipped, tracking details will be shared via SMS, email, or platform notification. You can also check the order status by logging into your Solis Trends account.

Returns or replacements are accepted only for damaged, defective, or incorrect products. Requests must be raised within the specified time period after delivery along with product images.

After a complaint is registered, our team generally resolves it within 3–5 working days, depending on the nature of the issue.